General FAQ:

Q: I am not completely sure if this program will work for my organization. Is there someplace I can demo it?
A: Sorry but we have no trial version of Easy File Manager because of it is Perl script with open source and we could not create version with guarantee not removable protection. Only way to test system is try it User's Area on our server here or download demo version 2.0. Now we work on this problem and want to create full trial version of system.

Q: What is average time to take response from you to my questions?
A: We try to answer on your messages at moment. We are online most of time and it takes 30 minutes max to receive response depends on your question. On weekend we also try to support you as fast as we can but mostly you will receive response on your question on Monday. We hope you understand that we are humans too :)

Q: Can the system send users directly to their own private directory after login? The login must be able to direct clients to their proper directory locations dynamically once a new user is created.
A: Yes. When you create new user or user signup you could set "home folder" for user and after user login into system he/she will see them "home directory".

Q: I don't want members getting into any other files of folders on my server except their home folder. Is this script secure when it comes to this?
A: Yes. Users could not see or manage any files and folders except files and folders into them "home folder".

Q: Do Easy File Manager allow members to upload certain files like jpg, gif, html, htm. Can I set this so only those file extensions can be used?
A: Yes. You could allow members or group to work with certain file extensions only. Even more, you could set max size for upload files and separately max size for download files for every extension or for all files for member or group. Or you could set denied file extensions for member or group. You could deny system show files with denied extensions and operational system files (files that begins with dot ".")

Q: Can permissions be administered such that certain users have access to certain files for viewing? Example: John can view the file pricelist.pdf, but cannot view games.exe in same directory. But, Mary can see both these files. Can groups be setup to view some files in directory but users from another group can't? Example, the Product Development group can see pricelist.pdf but users from group Common Users do not.
A: Current version of Easy File Manager does not support this feature. In letter versions we will add this feature. You could subscribe to our e-mail newsletters to be notified about new versions.

Q: Can user account be set in that way: user A has home folder /users/A/ and have access to folder of another user /users/B/download and set additional permissions to access this folder for user A?
A: Current version of Easy File Manager does not support this feature. In letter versions we will add this feature. You could subscribe to our e-mail newsletters to be notified about new versions.

Q: Can users or some sub administrators themselves create users or change permissions to other users?
A: Current version of Easy File Manager does not support this feature. In letter versions we will add this feature. You could subscribe to our e-mail newsletters to be notified about new versions.

Q: Is this script totally customizable?
A: Yes. You could change layout of user's area from admin area. All system based on the Perl module - HTML::Template. It is no needed to have any experience to change templates except HTML. Templates have some additional tags to make system dynamical but you will learn them on the fly. Before save customized template system check template on errors to prevent 500 errors of scripts that based on unclear templates. If you really want to customize admin area you could edit admin templates manually.

Q: Is the Perl code available for customization, when the program is purchased?
A: You can't customize any of system code. You could customize code of system only because it is Perl and source of it is open for you. But if you do it you will automatically lose any support from us.

Q: Can Easy File Manager be used on multiple sites or is a single site license that we are purchasing?
A: When you buy Easy File Manager you buy single site license and receive 10% discount to all our products and to second license of Easy File Manager too. If you want to buy 3 Easy File Manager licenses at one time we offer you 15%, 4-5 licenses 20%. And if you want to buy more than 5 licenses please contact us an we will offer you special discounts.
If you want to buy all our product in once we offer you 20% discount too. To receive instructions how get discounts please contact us.

Q: I am very interested in easy file manager. My only question is... Will the server limit the file size and timeout? I had a PHP script that would time out and the file size was too big because of the server limit. Will this get around that problem?
A: Easy File Manager is written in Perl language and runs under CGI. So most of web servers have no time or file size limits on CGI scripts but it depends of server settings. To test you server around this problem you could download demo version of Easy File Manager here and after it installation test it.

Q: How long do you provide support for Easy File Manager?
A: We provide support for all our products with no time limit. If you change your hosting or system has been damaged by any external reason you could ask as about reinstall system and we do it for free.

Q: Do I have to pay for new versions or upgrades of Easy File Manager if I already have your license?
A: We provide you with all new minor versions of your system for free. That means: if you buy Easy File Manager v2.1 we will notify you about all versions 2.x and you could download them in our download area using you login and password. If you want to buy Easy File Manager v3.x you have to pay 50% of it cost. We hope you understand that we spend a lot of time and work hard to create new more powerful system.

Q: I have no credit card, how can I buy your software?
A: You could pay for our software with checks, wire transfer, e-gold and other. Please contact us before.

Installation FAQ:

Q: I have recently purchased your Easy File Manager script and am running into quite a few problems running it. Can I ask you to install the script on my website?
A: Yes, of course. We install all our systems on our client's websites for free. To make this process faster please provides us with you FTP host/login/password in your request.

Q: I just bought and am trying to install Easy File Manager and on the very first install screen, it's prompting me for all kinds of stuff, but when I type it all in, it comes back and tells me "Bad login or password to download area"?
A: Login/Password to Download area is login/password we have sent you after purchase of Easy File Manager to download it distribution. It is like:
Login: userXXXX
Password: XXXXXXXXXXXXXXXXXXXX

Q: Just installed Easy File Manager on the server and I am getting this error at login: "Can't open USERS Folder : No such file or directory"
A: To store data about users settings Easy File Manager use files in folder "users". This folder is in Easy File Manager distributive and you should upload it when upload whole system. But by default it is empty folder and some FTP clients do not copy it on server. So please be sure that you create this folder before start use Easy File Manager.

Q: The zip archive contains several perl files and subdirectories data, i, and tmpl. Do all of these belong in the cgi-bin directory? What do you mean that all of the files belong in the "same directory"? They are in different folders in the distribution zip file.
A: To correct install you should upload all files and directories from zip as is, that means that you should upload all files in that folders in witch they are in archive. For example: you want to install Easy File Manager into folder "/home/users/youracocunt/cgi-bin/efm21/". So you should upload all .cgi and .pl files into this directory. Than upload while folders "db", "lib", "RECYCLE", "templates", "tmp" into this folder and all files and folders from "templates" folder from archive should be in folder "/home/users/youracocunt/cgi-bin/efm21/templates" for example. All this files from all folders should be uploaded in ASCII mode. This is because if you upload as binary, it screws up the line breaks. Than you should upload "i" folder into you document root directory. This directory can calls "www", "httpdocs", "htdocs" and etc. and this folder where all your .html files are. Files from folder "i" should be uploaded in BINARY mode.

Technical FAQ:

Q: I keep receiving the following error when I try to register a new user: "You could not register into this group."
A: Please, enter your Admin area -> Manage Users -> Edit Group and check box in first section of left column "Allow users register to this group".

Q: After I login to Easy File Manager and click to any link system show me login form again. Please advice?
A: To keep session Easy File Manager use cookies. So you should enable cookies in your browser. For Internet Explorer enter Tools->Internet Options->Security->Customize Level->Cookies->Allow per-session cookies->Enable. Also you should keep JavaScript enabled in your browser to have all it functions. For Internet Explorer enter Tools->Internet Options->Security->Customize Level->Scripting and set all sub options to Enable.

Q: The system will not let me change the settings for each group. I also can't add new users to each of the groups. No message when I add and it goes back to the add users screen. When I try deleting any file by using File Management area I am getting error "Can't copy to RECYCLE/: Permission denied"
A: This is being course of when you upload files via FTP owner of folders is user with you FTP login and permissions 755. But when you run cgi scripts they run under user www or apache and this use can't write to this folder be course of permissions. So to force scripts write or edit files in this folders you should change permissions to 777 for next folders:

./db
./db/groups
./db/users
./tmp
./RECYCLE
./templates
./templates/user

Two last folders to allow change users area templates.